Shipping & Delivery Information
Delivery Options
We offer a range of delivery options to get your orders to you conveniently. The specific options available to you will be displayed at checkout and are based on your delivery address and the items in your cart.
- Standard Delivery: Our aim is to process and dispatch all in-stock items within a set number of working days. Once dispatched, you will receive a confirmation email. Standard delivery then typically takes a further set number of working days.
- Express Delivery: For a faster service, you can select Express Delivery at checkout. This service ensures your order is processed and dispatched on an expedited basis, with delivery typically achieved within a shorter timeframe.
- Click & Collect: Please note that the Click & Collect service is not currently available.
Delivery Charges
Delivery charges vary depending on the size and weight of your order, the delivery option selected, and your delivery location. All applicable delivery charges will be clearly displayed before you confirm your order during the checkout process.
Order Processing & Dispatch
Orders are processed and dispatched on working days (Monday to Friday, excluding public holidays). Orders placed after a specified cut-off time will be processed on the next working day. You will receive a shipping confirmation email once your order has been dispatched from our distribution centre.
Tracking Your Order
Once your order has been dispatched, you will be sent a tracking number via email. You can use this number on our website to monitor the progress of your delivery.
Delivery Timescales
Please be aware that all delivery timescales provided are estimates and are not guaranteed. While we make every effort to ensure your order arrives within the estimated timeframe, circumstances outside of our control can occasionally cause delays, particularly during peak periods.
Failed Deliveries & Access
It is the customer’s responsibility to ensure that the provided delivery address is correct and complete. Please ensure someone is available to accept the delivery. If a delivery attempt is unsuccessful because no one is available, or if access to the delivery address is restricted, our carrier will typically leave notification and may take the parcel to a local depot. You will then be responsible for rearranging delivery or collecting the parcel from the depot, potentially incurring additional charges.
International Delivery
We currently only deliver within the United Kingdom.
Returns
If you are not completely satisfied with your purchase, you can return it to us in accordance with our Returns Policy. For full details on how to return an item, please visit the designated section on our website.
Important Notes
- Please inspect your order upon delivery. Any damage or discrepancies must be reported within a specified period.
- Some items may be delivered separately, and partial shipments may occur.
- We reserve the right to substitute an alternative carrier service of equal or better quality at our discretion.
- For the most current and detailed information regarding our shipping and delivery services, please refer to our main website at swinglabstore.com.