SwingLab Store Help Centre: Q&A

Q: How do I check my order status?
A: You can track your order by logging into your account on our website and viewing your order history. Real-time tracking information is available once your order has been dispatched.

Q: What is your returns policy?
A: We offer a hassle-free returns policy. Items can be returned within 30 days of delivery, provided they are in original, unused condition with all tags attached. Some exclusions may apply for custom or personalised products.

Q: Do you offer a custom fitting service?
A: Yes, we provide comprehensive custom fitting services using advanced technology to help you find the perfect equipment match for your swing. Please visit our website for more details on available services.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay. All payments are processed through our secure payment gateway to ensure your information remains protected.

Q: How do I set up my launch monitor?
A: Detailed setup guides for all our technical products are available in the technical support section of our website. You’ll find step-by-step instructions and troubleshooting tips for getting your equipment operational.

Q: My discount code isn’t working. What should I do?
A: Please check the terms and conditions of the promotion and ensure your order meets the minimum requirements. If problems persist, please contact our customer service team for assistance.

Q: How can I change my delivery address?
A: Address changes can be made before your order enters the processing stage. Please check your order status and contact us immediately if you need to modify delivery details.

Q: What should I do if my item is faulty?
A: Please contact our customer service team with your order details and description of the issue. We will guide you through the warranty claim process and arrange for a replacement or repair as appropriate.

Q: Do you provide international shipping?
A: Currently we ship to selected international destinations. Please check our delivery information page for the most current list of countries we serve and associated shipping costs.

Q: How do I care for my golf shoes?
A: We recommend regular cleaning with appropriate products for your shoe material. Store in a cool, dry place and avoid excessive heat. Specific care instructions can be found on our website.

For additional questions not covered here, please visit our comprehensive help section at swinglabstore.com where you’ll find detailed articles on all aspects of our products and services.